Returns & Refunds

Returns & Refunds

Returns within 30 days

Changed your mind? Contact us within 30 days of delivery to request a return.

Boxes must be unopened, unused, and in their original packaging with all seals intact. Please include your order number.

How to start a return

Email guardklean@gmail.com before sending anything back.

We’ll send you the return address and instructions once your return is approved. Please do not send items to the address on your parcel unless we tell you to.

Return shipping

You pay the return shipping costs if you change your mind. Original shipping fees are not refunded for these returns.

We recommend using tracked shipping and keeping your receipt.

Opened products

We do not accept change-of-mind returns for opened or used boxes.

If you have a problem with the product, please contact us. We’ll review your case and help you find a solution.

Damaged or wrong items

If your order arrives damaged or you receive the wrong item, email guardklean@gmail.com with your order number and photos, if possible.

We’ll arrange a suitable replacement or refund. If we need the item returned, we’ll cover the return shipping costs.

Refunds

Once we receive and check your return, we’ll let you know whether your refund is approved.

Approved refunds will be sent to your original payment method. Your bank or payment provider may take extra time to show the refund.

Bundle returns

You may request a return for unopened boxes from a bundle. Any refund will be based on the discounted price you paid for those boxes, not the single-box price.

Your rights

This policy does not limit any rights you have under applicable consumer laws.